Computing application server

This is a server that provides access to the main software required by Mathematical Sciences students. The software runs on the server and your computer acts as a remote terminal via remote desktop connection. The purpose of the software server is to complement the College's Computer Teaching Service by offering you the option of working on your coursework from home rather than from the computing terminal rooms in College.

This server may be used by students in any year of study who are registered for a study programme that is organised or co-organised by the School of Mathematical Sciences, namely G100, G110, G300, GG31, G1N1, GN13, GL11, LG11, G1N4, G1L1, GG14, GG41, FG31, G1C8, G102, G1G3.

Getting a password

Whilst you use your standard Queen Mary username (e.g. ah1111) to log in to the software server, you cannot at present use your normal Queen Mary password. Therefore, before you can log in to the software server for the first time you must get a password by sending an email to ugsupport@maths.qmul.ac.uk from your Queen Mary email account. The email must contain the following details or we cannot process your request:
Student number:
Full name:
QM email address:

Once you have logged on you can change this password to whatever you want

Windows users

  1. Logging In
      1. Left-click Start (bottom of the left hand menu bar), then All Programs, then Accessories, then Remote Desktop Connection.
      2. In the Computer box type terminal.maths.qmul.ac.uk.
      3. Left-click on Options and click on the Local Resources tab and make sure that you have Remote Computer Sound showing Bring to this computer and in Local Devices that the Disk Drives box is ticked. (This will enable you to transfer files between the local and remote computers.) Now click Connect.
      4. Type in your user name (e.g. ah1111) and type in the password that you have been assigned.
      5. Make sure that the Log onto box contains UNDERGRADS and NOT "TERMINAL (this computer)".
      6. Left-click the OK button... you're in!

    You will then see a desktop similar to Windows XP and can proceed as you would normally with a PC running Windows XP.

  2. Logging Out
    1. First, make absolutely sure that you have closed down all the applications you were running, to prevent another user seeing your data.
    2. Left-click Start, then left click Log Off.
  3. Running the Software
      1. Coursecompass (Calculus I and Calculus II)

    You must use Internet Explorer for this. Left-click the Internet Explorer icon, go to the URL

    http://www.coursecompass.com/

    and proceed as usual.

    1. You'll also find Maple, Mathematica, GenStat and Minitab. Proceed as you would on the Computing Services teaching PCs.
    2. Other software is available and you can find this by going to Start then All Programs.

Mac users (Mac OS X)

    1. Installing the Remote Desktop Software

Visit the web page

http://www.microsoft.com/mac/downloads

and select 'Remote Desktop', under 'Available Downloads' select 'Microsoft Remote Desktop Connection Client for Mac 2.1.1', and select 'Download Now!'. Ignore the warnings about OS X 10.7 and above. Follow the instructions for downloading and unpacking the file, and place the Remote Desktop Connection folder in the Applications folder.  Should you be using OS X 10.8 or above you may encounter the "App can't be opened becuase it is from an unidentified developer" error, a fix may be found here.

    1. Logging In
        1. Open your Applications folder, then the Remote Desktop Connection folder. Double-click on the Remote Desktop Connection icon.
        2. In the Computer box type terminal.maths.qmul.ac.uk.
        3. Click on Options and click on the Local Devices tab. Make sure that the Disk Drives box is ticked. This will allow you to copy & paste files between the local and remote computers: your Mac drives will appear as drives on the remote Windows computer. (NOTE: for this drive-sharing feature to work, it may be necessary to adjust your Mac security settings. Go to System Preferences, then Sharing, and make sure that 'Windows Sharing' is selected under both Services and Firewall.) Now click Connect, and OK on any warning dialogs you see.
        4. Type in your user name (e.g. ah1111) and type in the password that you have been assigned.
        5. Make sure that the Log onto box contains UNDERGRADS (this computer).
        6. Click the OK button... you're in!

      You will then see an XP-type desktop and can proceed as you would normally with a PC running Windows XP. Remember that in order to make a right click, you will need to hold down Control and Shift while you click. Also, the Option key will be recognised as Alt.

    2. Logging Out
      1. First, make absolutely sure that you have closed down all the applications you were running, to prevent another user seeing your data.
      2. Left click Start, then left click Log Off.
    3. Running the Software
        1. Coursecompass (Calculus I and Calculus II)
          1. Unfortunately the Mac Remote Desktop software is not currently capable of producing audio output to your personal computer. To get this, run Firefox from your home computer (see below) and log into Coursecompass. You only need audio for accessing videos on Coursecompass: everything else is fully accessible via the Remote Desktop login.
          2. Pearsons MyMathLab currently only works with Internet Explorer 6.0 or 7.0 so you will need to use Remote Desktop login to do your homework, tests etc. (Internet Explorer is no longer available for the Mac).

      You must use Internet Explorer for this. Left click the Internet Explorer icon, go to the URL

      http://www.coursecompass.com/

      and proceed as before.

      IMPORTANT

      1. You'll also find Maple (use the Maple Classic Worksheet icon), Mathematica, GenStat and Minitab. Proceed as you would on the Computing Services teaching PCs.
      2. Other software is available and you can find this by going to Start then All Programs.
    4. Installing Firefox

To access a video on Coursecompass, we recommend you use Firefox on your home computer. Audio will not work via the Mac Remote Desktop login.

Visit the Web page

http://www.mozilla.com/

and click on the 'Download Firefox' link. Follow the instructions for downloading and unpacking the file, and place the Firefox application in the Applications folder. To run Firefox, double-click on this icon.

When you visit Coursecompass and attempt to view a video, you will probably be asked to install extra software (plugins). Follow the instructions provided.

You will not be able to use Firefox to do your homework, tests etc, since Coursecompass only works with Internet Explorer.

Linux users

    1. Installing the Remote Desktop Software

It is likely that you already have the Remote Desktop software installed. To check, type

tsclient

followed by pressing RETURN. If a box appears then go to Section B below. If not, then if you are running Red Hat or Fedora Linux, connect to the Internet and then as root on the command line type

yum install tsclient

followed by pressing RETURN or ENTER.

If you are not using Red Hat or Fedora or are experiencing difficulty with installing tsclient, please email Undergraduate Computing Support (ugsupport@maths.qmul.ac.uk), stating what flavour of Linux you are using and the version number.

    1. Logging In

As an ordinary user, on the command line type

tsclient

followed by pressing RETURN or ENTER. A box will then appear. In the Computer sub-box type terminal.maths.qmul.ac.uk and in the Protocol box type RDP.

Proceed as described in the Windows Users sections A(iii) onwards.

How to change your password

Once you are logged in, you can change your password. In order to do so, go to Start > Settings > Windows Security...

Start menu showing Windows Security...

then choose "Change Password..." form the list of available options

The Change Password... button

You will then see a screen similar to the one below:

The original Change Password dialogue

Delete the "undergrads\" preceding your user name and choose UNDERGRADS from the drop-down list. Your window should now look similar to the one below:

The corrected Change Password dialogue

Now type in your old password in the appropriate space, then type and confirm your new password, and then click OK.

For the time being, please direct all queries and comments to Undergraduate Computing Support (ugsupport@maths.qmul.ac.uk).

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